It didn't take long for everyone to know me, understand what was wrong, and within three minutes an entire scientific council gathered close to this counter. The third time I came, everyone recognized me, thinking I like to go to them, or planning a robbery. The consultant on the phone said she was powerless, so I had to go back to the bank. As someone else on here already said, if I could rate a 0 or less, I would. Not to mention the fact that we pay to have these services available to us with their already high account fees, so they are stealing from us when we have to pay for this stuff and we don't get the services in return. I will be moving all my accounts and closing all my credit with these criminals as that's exactly what they are, charging people the highest interest rates amongst all the banks, not providing customer service in times of need and wasting their client's time like it's free. After everything I have read here and the experiences I have been through in the last few weeks with this bank, I believe they should be exposed and held accountable for their default in providing timely customer service and problem resolutions.
All while waiting on hold to deal with RBC, and still got nowhere. The funny thing is we called CIBC last night from my phone, while waiting on hold with RBC on my husband's phone and they answered within 10 minutes and cancelled his card and ordered a new one within 5 minutes. Then I'm reading on here that many other people are having the same issue. Been on hold today for over an hour so far and waiting. Waited on hold for over 90 minutes just to have the bank drop the call due to circumstances beyond their control as they claimed.
So once we got the report number, we called the bank's fraud department back to give them the number so that they would maybe consider reimbursing the money back that was stolen. We waited on hold for over 2 hours to speak to someone in the fraud department to dispute the charges, just for them to tell us they needed the police report number which we hadn't got yet because we were on hold with the bank for so long.
We called the bank first thing when we realized the wallet was stolen and the card was being used. So basically telling me, they don't care.Ī few days ago my husband's wallet was stolen and the thief racked up charges on his checking account using the tap. Then I get a letter in the mail acknowledging my complaint and stating that it is closed with no further action. I expressed how disappointed I was in them over this and the fact that they are completely controlled by a computer system so there is no level of loyalty to their customers beyond the corporate suits high in the ivory tower pushing the buttons. When I called them about it, not only did I wait on hold for over an hour, the representative on the phone told me their hands were tied as the system wouldn't let them offer me anything less.
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